How ‘First Time Right’ Approach Yields Better Customer Experience for Motilal Oswal Securities
Project failure is a classic conundrum. Quite often, companies fail to understand the root cause. Krushna Sahoo however wanted to take the bull by the horns. At Motilal Oswal Securities, Sahoo along with a team of key people including Kamlakar and Harish, innovated a completely new framework for FTR (First Time Right) process and IT Governance. This framework, according to Sahoo, promises to deliver near 100 percent success rate.
